Terms of Service

01About these terms

These Terms of Service (“Terms”) are an agreement between you and Levrage AI Labs Private Limited (“Levrage”, “we”, “us”), a company incorporated in India, with its registered office in Hyderabad, Telangana. They apply to your use of www.levrage.ai (the “Website”), Levrage Studio, Bob, our AI voice and chat agents, calling, messaging and analytics features (together, the “Services”).

If you use the Services for an organisation, you accept these Terms on its behalf and confirm you are authorised to do so; “you” then means that organisation. If you have a signed order form or agreement with us, it takes priority over these Terms where they conflict.

02Who can use the Services

The Services are for businesses and professionals. You must be at least 18 and able to form a binding contract to use them. You must give accurate information when you sign up and keep it up to date.

03Your account

You are responsible for your account, for keeping login details secure, and for everything that happens under it, including the actions of users you invite. Tell us straight away at support@levrage.ai if you suspect unauthorised access.

04Using the Services

Subject to these Terms and payment of applicable fees, we give you a non-exclusive, non-transferable right to use the Services for your internal business purposes during your subscription.

You must not:

• Copy, resell or sublicense the Services, or use them to build a competing product.
• Reverse engineer the Services, except where the law allows it despite this restriction.
• Bypass usage limits, security or access controls, or interfere with the Services’ operation.
• Upload malware, or content that is unlawful, harmful, defamatory, obscene or infringes others’ rights.
• Use the Services to impersonate any person or organisation, or to mislead people about who is calling.

05Calling, messaging and consent

You decide who your agents call or message and what they say, so you are responsible for doing this lawfully. In particular, you must:

• Comply with the Telecom Commercial Communications Customer Preference Regulations, 2018 (TRAI), including Do-Not-Disturb preferences, registration and calling-hour rules, and with similar laws in other countries you call.
• Have a lawful basis, including any consent the DPDP Act or other law requires, for the contact details and other personal data you upload and for each call or message you make.
• Tell people when calls are recorded or handled by an AI agent where the law requires it, and honour requests to stop being contacted.
• Follow the rules of the telephony and messaging providers you connect, such as Exotel, Knowlarity, your SIP carrier and Meta (see “Facebook, Instagram, Messenger and WhatsApp”).

We may pause campaigns or numbers that receive complaints or appear to break these rules, to protect callers, our providers and other customers.

06AI agents and Bob

The Services use AI to hold conversations, transcribe audio, suggest changes and generate content. AI can make mistakes, misunderstand callers or produce inaccurate output. You are responsible for reviewing and testing your agents, flows and Bob’s suggestions before launch, and for monitoring them once they are live.

Do not rely on the Services as the sole basis for decisions with legal or similarly significant effects on people, such as lending, hiring or medical decisions, without appropriate human review.

07Your data

You keep all rights in the data and content you upload or generate through the Services (“Customer Data”), such as contact lists, knowledge, recordings, transcripts and outcomes. You give us permission to process Customer Data only as needed to provide, secure and support the Services for you, and as our Privacy Policy describes. We act as your Data Processor for personal data in Customer Data.

You can export Customer Data during your subscription. After it ends, we delete it within a reasonable period unless the law requires us to keep it.

08Third-party services

The Services connect with third-party products you choose, such as telephony providers, CRMs (for example Zoho CRM, Salesforce and HubSpot), Google and Microsoft accounts, LinkedIn and IndiaMART lead sources, stores such as Shopify, payment providers and Meta’s products. When you connect one, you authorise Levrage to access it on your behalf, only as needed for the features you turn on.

Your use of these products is governed by their own terms, which you must follow. We are not responsible for their availability, actions or charges. If a provider changes or withdraws its service, related features may stop working. You can disconnect any of them at any time in the Services or in that product’s own settings.

09Facebook, Instagram, Messenger and WhatsApp

You can connect your Facebook Page, Instagram professional account, Messenger or WhatsApp Business account to the Services by signing in with Meta. By doing so you authorise Levrage to access the accounts you choose, on your behalf, to send and receive messages and comments, manage WhatsApp message templates and, if you connect them, read your lead forms and ad spend. Our Privacy Policy explains what we receive.

When you use these channels through the Services, you must:

• Follow Meta’s terms and policies, including the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and the Meta Platform Terms.
• Get people’s opt-in before you message them on WhatsApp, and send only approved message templates outside the 24-hour window after their last message.
• Reply to Instagram and Messenger conversations only within the time Meta allows.

Meta charges for WhatsApp conversations directly to the payment method in your WhatsApp Business account. These charges are separate from our fees. Meta decides account approvals, display names, templates, messaging limits and any restrictions on your accounts, and we are not responsible for those decisions.

You can disconnect an account at any time in the Services or by removing LevrageAI in your Facebook settings. Our data deletion instructions explain what happens to your data.

10Fees and credits

Paid plans, usage-based charges and credits are described on our pricing page or in your order form. Unless stated otherwise, fees are payable in advance, exclusive of taxes such as GST, and non-refundable. Promotional or welcome credits have no cash value and may expire.

We may change prices with reasonable notice; changes apply from your next billing period. If payment is overdue, we may suspend the Services after giving notice.

11Our intellectual property

Levrage and its licensors own the Services, the Website, Bob, and all related software, designs and trademarks. These Terms do not give you any rights in them except the right to use the Services as described. If you send us feedback, we may use it without any obligation to you.

12Confidentiality

Each of us will protect the other’s non-public business information with reasonable care, use it only for the purposes of these Terms, and share it only with people who need to know it and are bound to keep it confidential. This does not apply to information that is public or that the law requires to be disclosed.

13Suspension and termination

You may stop using the Services at any time and cancel your subscription as your plan or order form allows. We may suspend or terminate your access if you materially breach these Terms and do not fix the breach after notice, or immediately where needed to prevent harm, abuse or legal violations.

Sections that by their nature should continue after termination, including fees owed, your data, our intellectual property, confidentiality, disclaimers, liability and governing law, will continue.

14Disclaimers

We work hard to keep the Services reliable, but they are provided “as is” and “as available”. To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not promise that the Services or AI outputs will be uninterrupted, error-free or produce particular business results. Figures shown on the Website are illustrative examples.

15Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Each party’s total liability arising from these Terms is limited to the fees you paid to Levrage in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations, your breach of the calling and messaging section, or liability that cannot be limited by law.

16Indemnity

You will defend and compensate Levrage against claims, fines and costs arising from your Customer Data, the calls and messages you make through the Services, or your breach of these Terms or applicable law.

17Governing law and disputes

These Terms are governed by the laws of India. The courts in Hyderabad, Telangana have exclusive jurisdiction over any dispute arising from them. Before going to court, both parties will first try in good faith to resolve the dispute through discussion.

18Changes to these terms

We may update these Terms from time to time. We will post the new version here with a new “Last updated” date and give customers reasonable notice of significant changes. Continuing to use the Services after changes take effect means you accept them.

19Contact us

Questions about these Terms? Email support@levrage.ai or write to Levrage AI Labs Private Limited, B17-F1, Street Number 19, TRT Colony, Ram Nagar, Hyderabad, Telangana 500020, India.