Recovery at scale,
in every language.
Your agents can work 200 accounts a day. Levrage works all of them — in Hindi, Tamil, Marathi or English — with the right tone, at the right time, logged to the rupee.
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The way collections works today
Lists that never get fully worked
Most accounts never get a first call. The team runs out of shifts before the list runs out. The long tail stays silent while interest compounds.
Agents who drift off script
Every collector is a variable. Tone, language, the promise-to-pay ask — different across shifts, different across agents, different across languages.
DND liability before every campaign
Manual DND scrubs before every campaign. One wrong number and you are in a TRAI dispute with the regulator.
How Levrage runs a recovery campaign
From list import to promise-to-pay logged — the platform handles every step.
Via CSV, CRM sync, or REST API — any source
Before the first number is dialled, every campaign
Hindi, Tamil, Marathi, English — detected and matched
Retry after 4h; the WhatsApp follow-up fires immediately
Date, amount and commitment method logged on the call
Live transfer with the full recording and transcript
SMS or WhatsApp, in the borrower's language
Amount, date, commitment and recording — every account
What teams see in the first 30 days
More accounts contacted
vs a manual calling team of the same size
Lower cost per contact
compared to human agent campaigns
Faster promise-to-pay capture
from list import to first commitment
DND violations
auto-scrubbed before every campaign
Built for your industry
Questions about collections
- Which languages does the AI speak?
- Hindi, English, Tamil, Marathi, Telugu, Kannada, Bengali, and Gujarati. The AI detects the borrower's language in the first few seconds and switches automatically. Mid-call code-switching — common in Indian conversations — is handled naturally.
- How does it handle an angry or disputing borrower?
- If sentiment turns hostile or a dispute is raised, the call transfers to a human agent immediately. The agent receives the full transcript, recording, and account details — no cold handoff.
- Is it compliant with TRAI and RBI guidelines?
- Yes. DND scrubbing runs before every campaign. Call timings respect the regulatory window. All recordings are stored and retrievable for audit. We work with NBFC and banking clients who have verified compliance against their internal legal teams.
- How does it capture a promise-to-pay?
- The AI asks directly during the call, confirms the date and amount, and logs both to your CRM immediately. A reminder fires automatically on the promise date — SMS or WhatsApp, whichever channel you configure.
- What does integration with our CRM look like?
- Levrage connects to Salesforce, Zoho, HubSpot, and most lending CRMs via REST API. A CSV import also works for teams that operate outside a CRM. Setup typically takes one working day.
- Can we see performance per campaign and per agent?
- Yes. The analytics dashboard shows connect rate, promise-to-pay rate, dispute rate, and average call duration — broken down by campaign, by calling window, and in aggregate across the portfolio.