AI CHAT AGENT
AI chat agents for your website, WhatsApp and Instagram
Last updated: 2 November 2026
An AI chat agent answers your customers in seconds, in their language, and does the work in the chat: qualifies, books, sends payment links and hands over to your team. Here’s where it works, what it does and how to set one up.
01What an AI chat agent is
An AI chat agent talks to your customers in writing and does the work in the chat. It understands what they write, in any language, answers from your own documents, and acts: it qualifies the lead, books the slot, sends the payment link and brings your team in when a person is needed.
That’s the difference from a chatbot, which offers a fixed menu of buttons and stops at the answer.
02Where it works
| Channel | What it does there |
|---|---|
| Your website | A chat (or voice) widget that sees which page and plan the visitor is on, and fills forms for them |
| Your own WhatsApp Business number: replies in seconds, catalogues, payment links, bookings | |
| Direct messages, and comments answered with a private reply and a line under the comment | |
| Telegram and Messenger | The same agent and the same knowledge |
| Chat pages | A link such as chat.levrage.ai/yourbrand for your bio, ads, emails or a QR code |
All of it lands in one chat history on the customer, with the calls. See the agent on WhatsApp, Instagram and Telegram on the WhatsApp AI agent page.
03What it does in a chat
| What it does | How |
|---|---|
| Answers from your knowledge | Your documents, price lists and policies, in the customer’s language |
| Reads photos | A damaged product, a bill or a screenshot, answered in the same chat |
| Qualifies leads | Asks your questions and saves each answer on the lead |
| Books | Demos, visits and appointments in your Google or Outlook calendar |
| Sends links | Payment links, brochures, catalogues and documents |
| Hands over | To your team inbox with the full history; any teammate can take over any chat |
| Follows up | With approved templates when a customer goes quiet |
04Chat and voice, one agent
The same agent can answer phone calls with the same knowledge and rules, so customers get the same answers on every channel. A chat can turn into a call from the website widget, and a call can send details on WhatsApp. See AI voice agents, and how chat and voice agents work together as an agentic workforce.
05How to set one up
1. Describe the job to Bob
What the agent should answer and do, in plain words. Bob builds it.
2. Add your knowledge
Documents, price lists, FAQs and policies. The agent answers only from these.
3. Test it
AI agents chat with it as tough customers before any real customer does.
4. Connect your channels
Your WhatsApp Business number through Meta, Instagram, and one line of code for the website widget.
5. Watch the outcomes
Leads, bookings and payments from every chat, in the CRM and the ROI dashboards.
06Questions
What is an AI chat agent?
An AI chat agent is an AI that talks to customers in writing, on a website, WhatsApp, Instagram or Telegram, and does the work in the chat: it answers from the business’s own knowledge, qualifies leads, books appointments, sends payment links and hands the chat to a person when needed.
How is an AI chat agent different from a chatbot?
A chatbot follows a fixed menu of buttons and answers. An AI chat agent understands what the customer writes, in any language, answers from your documents and takes action: it books, sends links, updates the CRM and follows up.
Can one chat agent work on WhatsApp, Instagram and my website?
Yes. On Levrage one agent answers WhatsApp, Instagram DMs and comments, Telegram, Messenger, your website chat and hosted chat pages, with the same knowledge and one chat history, and the same agent can take phone calls too.
Can my team take over a chat?
Yes. Any teammate can take over any conversation and see the full history, and the agent hands over on its own when a customer asks for a person.
Do I need the WhatsApp Business API?
Levrage connects your own WhatsApp Business number to the WhatsApp Business Platform from the dashboard. Meta charges for some messages, such as templates you send first; you pay Meta directly at its published rates.
How much does an AI chat agent cost?
On Levrage pay as you go, a chat costs ₹3 per 5-minute session on Chat Standard and ₹6 on Chat Advanced, with no platform fee; monthly plans lower the rate.
Prices for every plan are on the pricing page.
Talk to us
See it on your own calls. We'll set it up with you.
- Email Ussupport@levrage.aisales@levrage.ai
- Call Us+91-9030007974+91-9133222626
- Business HoursMon–Fri: 9AM–6PM IST24/7 Support Available
We reply within 24–48 hours.