Every call answered.
First time, every time.
Order status, refund queries, appointment changes — resolved on the first call, at 2am, in the caller's language. Complex issues go to a human with every word of context already attached.
Tap to speak with our AI
The way support works today
Calls that wait, then churn
A customer waiting 8 minutes for a support rep has already decided to leave. Long wait times are one of the top-five drivers of churn. The phone queue is not a support metric — it is a retention risk.
Agents spending time on L1 queries
60 to 70 percent of support calls are the same 10 questions. Your best agents are answering "where is my order?" when they should be handling the 1 percent that genuinely needs them.
No coverage outside business hours
Your customers do not stop having problems at 6pm. Missed calls outside business hours become churned customers by morning. A voicemail is not a resolution.
How Levrage handles a support call
From first ring to ticket closed — automated where possible, human where it matters.
Any hour, any day — answered in under 10 seconds
Hindi, English, Tamil, Telugu and more — auto-detected
Order status, open tickets, last interaction — in real time
Status updates, reschedules, refunds, policy questions
Transcript, account data and issue classification attached
No manual logging — the CRM is written on call end
WhatsApp or SMS within five minutes of the call
Queued to the same agent where it matters
Resolution rate, escalation rate, duration — per agent
What support teams see in the first 30 days
Always available
zero hold time for the first response, any hour
L1 resolution rate
calls resolved without a human agent
Time to answer
every call, every time of day
Lower cost per ticket
vs fully human-staffed call centre
Built for your industry
Questions about support
- Can it handle return and refund requests?
- Yes. It looks up the order, checks eligibility against your return policy, initiates the process if eligible, and sends a confirmation — all on the same call. The customer does not need to call back or wait for email.
- How does the escalation to a human work?
- If the AI cannot resolve the query, or if the customer asks for a human, the call transfers to a live agent. The agent receives: a transcript of the full conversation, the customer's account data, and a classification of the issue. No repeating required.
- Does it sound robotic?
- No. Levrage uses low-latency conversational AI with natural prosody. Response times are under 500ms. Customers regularly do not realise they are speaking to an AI unless told. You can also set the voice and name to match your brand.
- Can we run it alongside our existing call centre?
- Yes, and most teams do. Levrage handles the volume; your agents handle the complexity. You can configure which query types the AI handles and which go straight to a human — nothing changes for the rest of your operation.
- How does the AI know our policies?
- You upload your policy documents, return rules, and a FAQ. The AI references them in real time during calls. When a policy changes, you update the document — the AI picks it up immediately, with no retraining required.
- Which languages are supported?
- Hindi, English, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, and Malayalam — with automatic detection and mid-call switching. The AI follows the caller's language, not the other way around.