Call them before
they cancel.
Churn shows up in your data days before it shows up in your revenue. Levrage calls the moment a customer trips your at-risk signal — with the save offer your team approved, not one it invented.
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The way retention works today
You find out after they have gone
The cancellation email arrives and the decision is already made. The signals were there a week earlier — usage dropped, a payment failed, a ticket went unanswered — but nobody had the hours to act on them.
Save calls only happen for big accounts
There are never enough hours to call every at-risk customer, so teams triage by contract value. The long tail churns silently, and in aggregate the long tail is the larger number.
Every rep improvises the save offer
Discounts get invented on the call. One rep gives away three months, another gives nothing. You cannot tell which offer actually retains anyone, because no two calls are the same.
How Levrage runs a retention play
From risk signal to a logged outcome — with the offer your team approved.
Usage drop, failed payment, low NPS, renewal window — your rule
No waiting for a rep to free up capacity
Price, a missing feature, a support experience, a competitor
Only offers you pre-approved — it cannot invent terms
Plan changed or renewal booked, confirmation sent
Objection, history and the declined offer handed across
Outcome and the accepted offer written to your CRM
Categorised churn reason, re-contact set for your window
What retention teams see in the first 30 days
Time to first contact
from the risk signal firing to a live call
More accounts reached
no triage by contract size — the whole list gets called
Offers on-policy
the AI cannot invent a discount or a term
Churn reason logged
structured and comparable, not free text
Built for your industry
Questions about retention
- What triggers a retention call?
- You define it. Common triggers are a drop in product usage, a failed payment, a low NPS or CSAT score, an unresolved support ticket, or an approaching renewal date. Levrage listens on a webhook or polls your CRM, and calls when the rule matches.
- Can the AI give discounts?
- Only ones you pre-approve. You configure the offers — a discount tier, a plan downgrade, a pause instead of a cancellation, an added feature — and the AI may present those and nothing else. It cannot invent terms, which is the main reason retention teams are willing to put it on live calls.
- What if the customer wants to negotiate beyond the offer?
- It transfers to your CSM with the stated objection, the account history, and the offer that was already declined. Your rep picks up knowing exactly what has been tried.
- Does it capture why people leave?
- Yes, as structured data rather than free text. Every call writes a categorised churn reason to your CRM, so after a month you can see whether you are losing on price, on a missing capability, or on support quality.
- Can it also run win-backs?
- Yes. Churned customers can be queued for re-contact after whatever interval you choose — 30, 90 or 180 days — with a different script and a different offer from the original save call.
- How is this different from an automated email sequence?
- Email asks the customer to act. A call gets an answer. Customers who have already disengaged from your product are the least likely to open an email — a conversation surfaces the real objection and can resolve it in a single contact.