SMB Growth Strategy • 4 min read • July 2024

The Business Case for Switching to Multilingual AI Telecallers in Indian SMBs

As Indian businesses expand into diverse markets, customer conversations happen in more than just English. The rise of multilingual AI telecallers has created massive opportunities for SMBs to deliver seamless, customer-centric service at scale.

Why Switch to Multilingual AI Telecallers?

  • Broader Market Reach: Engage potential and existing customers in their preferred language—be it Hindi, Tamil, Bengali, Marathi, or English.
  • Higher Conversion Rates: Eliminating language barriers leads to warmer conversations, better lead nurture, and ultimately, more deals closed.
  • 24/7 Service: Never miss a lead. AI telecallers work around the clock, delivering instant, natural conversations even after hours.
  • Reduced Training Hassles: One-time AI training versus continuous onboarding for diverse languages and dialects.
  • Improved Brand Perception: Show your customers you care—by speaking their language and resolving queries promptly.

Real-World Impact

KPITraditional TeamsMultilingual AI Telecallers
Languages Supported1–210+ major Indian languages
Lead Response TimeSeveral hoursInstant, automated
Support CoverageBusiness hours only24/7, including holidays
Agent Attrition/TurnoverHighNot applicable (AI agents never quit)
Customer SatisfactionModerateConsistently high

Conclusion

Transitioning to multilingual AI telecallers isn’t just tech—it's a growth strategy. Indian SMBs adopting this approach are already seeing improved lead generation, reduced costs, and a stronger local market presence. Don’t get left behind—embrace the future of customer engagement today.

Ready to Grow Your Business?

Learn how Levrage AI's multilingual telecallers can help your SMB connect with more customers.